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Platform staff guide
This guide is for the people who run RustyThrones itself: the operator, platform admins, support and finance staff. They use the platform area of the panel (panel.rustythrones.com), a second sidebar next to the community pages. It shows every community together: players, bans, money, accounts, communities, plugins, the item catalog and the infrastructure.
Not a platform member?
Community owners and admins should read the Community admin guide. Players should read the Player guide.
Open the platform area
An account with a platform role sees Platform admin in the account menu (the role is shown as Platform operator, Platform admin or Platform support). The platform sidebar has these groups:
| Group | Pages | Guide page |
|---|---|---|
| Overview | Dashboard | Dashboard |
| Players | Players, Bans | Players, Bans |
| Finance | Finance | Finance |
| Accounts | Users | Accounts |
| Communities | Tenants, Signup codes, Hosted requests | Communities, Signup codes, Hosted requests |
| Infrastructure | VMs, All jobs | VMs, Jobs |
| Plugins | Platform plugins, Approvals | Plugin catalog, Approvals |
| Catalog | Item catalog, Base tech trees, Price formula | Item catalog, Tech trees, Price formula |
| Configuration | Platform settings | Platform settings |
A page whose capability your role lacks is hidden from the sidebar; opening its address anyway sends you back to the dashboard. A platform member can also enter any community through a support session.
Roles and capabilities
There are three platform roles. Only one account is the operator (the owner of the platform); the other two are granted by the operator on the Users page.
| Capability | What it covers | Operator | Platform admin | Support |
|---|---|---|---|---|
| Read | Dashboard, players, bans list, tenants list and plan view | yes | yes | yes |
| Bans | Create and lift global and community bans | yes | yes | yes |
| Player moderation | Block or unblock a player, per-server bans | yes | yes | yes |
| Support sessions | Enter a community with a recorded reason | yes | yes | yes |
| Finance read | Payments, gem transactions, statistics, CSV export | yes | yes | yes |
| Users read | The accounts list | yes | yes | yes |
| Operations | VMs, plugins and approvals, item catalog, tech trees, price formula, jobs, hosted requests, signup codes, global player edits | yes | yes | |
| Community roles | Give viewer, moderator or admin in many communities at once | yes | yes | |
| Account status | Disable or enable accounts (never the operator) | yes | yes | |
| Finance refunds | Refund a Stripe payment | yes | ||
| Platform roles | Grant or revoke Platform admin and Support | yes | ||
| Platform settings | The Platform settings page, Stripe and payouts settings | yes | ||
| Plan overrides | Change a community's plan, limits and features | yes | ||
| Delete a community | Reserved to the operator; the panel has no delete action today | yes |
In short: support reads everything and handles bans and moderation; platform admin also runs operations and accounts but never touches money, roles or platform settings; the operator does everything.
Inside a community
| Role | Acts in a community as |
|---|---|
| Operator | Full access (owner-only actions included) once a support session is started. |
| Platform admin | An admin of any community: never owner-only actions (plan changes, payouts, ownership). |
| Support | A viewer who can also see the player list and console output and moderate players. |
Platform members who are not members of the community must start a support session first.
Pages in this guide
| Page | Topic |
|---|---|
| Dashboard | Platform-wide numbers and health |
| Players | Every player, player detail |
| Bans | Global and community bans |
| Finance | Payments, gem transactions, refunds |
| Accounts | Panel accounts, platform roles, community roles |
| Communities | Tenants, plan overrides, status, support sessions |
| Signup codes | Who may create a community |
| Hosted requests | The hosted-server inbox |
| Platform settings | Defaults, locks, infrastructure |
| Item catalog | Items, activation, game sync |
| Tech trees | Game trees, platform trees |
| Price formula | Gem prices of items |
| Plugin governance | How a plugin reaches a server |
| Plugin catalog | Upload, list, retire, delete |
| Approvals | uMod updates waiting for review |
| Rollouts | Canary, soak, fleet |
| VMs | Game hosts |
| Jobs | Background jobs and schedules |
| Support area | The platform Discord server |
| Communities directory | The public list of communities |