Finance

Finance shows the money and the gems that move through the whole platform: Stripe payments from every community, and the gems players spend. Every platform role can read it and export it; only the operator can refund a payment.

Two books

The page has two tabs that never mix amounts.

Book	Content
Real money	Real money paid through Stripe, across every community: gem packs, subscriptions, upgrades. Amounts are never added across currencies.
Gems	Gems spent in community stores (Gem spends) and gems taken back after a refund or dispute (Refund clawbacks). Gems only, no money.

Real money: statistics

A period switch sets the window: 7 days, 30 days, 90 days or 1 year. With several currencies, a currency switch appears. The totals:

Number	Meaning
Revenue	Money collected in the period.
After refunds	Revenue minus refunds.
Refunded	The refund rate and amount; the rate turns amber at 5% or more.
Per paying player	Average revenue per paying player, and how many players paid.
Payments	Number of payments.
Subscriptions per month	Estimated monthly value of subscriptions.

Charts: Revenue per day, Revenue per month, Gem packs and subscriptions (the split by payment type) and By community (top communities by revenue).

The payments list

Both books have a searchable list below the totals.

Control	What it does
Search	Steam ID or payment reference (Real money); Steam ID (Gems).
Community	One community or all.
Type	Real money: Gem packs, Subscriptions, Upgrades, Legacy. Gems: Gem spends, Refund clawbacks.
Status	Succeeded, Partly refunded, Refunded, Disputed, Failed, Pending (gems: succeeded, refunded, disputed, failed). A won dispute shows Dispute won.
From / To	Date range.
Export CSV	Downloads the list; with filters set it reads Export filtered CSV.

Columns: Date, Player (opens the player), Community, Type (with the payment reference), Amount (with "refunded" amounts) and Status. Pages of 25.

Refund a payment

Operator only. A Refund button appears on payments that are refundable: Stripe payments of type gem pack, subscription, upgrade or legacy, with status Succeeded or Partly refunded and an amount left.

1. Click Refund. The dialog shows the player, community, amount charged, amount already refunded and Can still refund.
2. Enter Amount to refund (a partial refund is allowed; Everything left fills the maximum).
3. Write a Reason (at least 3 characters, up to 300; it is kept in the audit log).
4. Tick "I understand a refund cannot be undone" and click Refund.

What happens:

• The money goes back to the player's card through Stripe, on the Stripe account that took the payment.
• The gems of the payment are taken back from the player's balance, only what is still there. This appears as a Refund clawback in the Gems book.
• Refunding a subscription payment in full ends the subscription at once.
• A retry of the same click never refunds twice.

Rules

• Refunds and disputes are applied once: Stripe notifications are de-duplicated, so changing refund logic never re-applies it to old events.
• Platform billing (community plans) is currently off, so subscription revenue is currently small; gem packs and kits are the main flows.

Troubleshooting

Problem	Fix
No Refund button	You are not the operator, or the payment is not refundable (already fully refunded, failed, or not a Stripe payment).
"No Stripe payment found for this entry"	The payment has no Stripe charge to refund.
A figure is missing from the totals	It is in another currency: use the currency switch.