Communities

Tenants (a tenant is a community) lists every community on the platform with its plan, usage and billing state. Open one to see its usage, change its plan and limits, or enter it with a support session. Every platform role can read the list and the plan view; changing a plan needs the operator.

The list

A filter box matches the community name or address. The header counts "N communities on the platform".

Column	Content
Community	Name and address (the short name used in the panel and the free website address).
Plan	The plan key (free, community, pro, or internal for the platform's own community). Red when the community is over a quota.
Usage	"N/limit attached, N/limit hosted, N/limit members" (no limit shown means unlimited).
Billing	The billing status (or "None"), plus chips described below.
Created	Creation date.

Chip	Meaning
servers stopped	The hosted servers were stopped for non-payment (hover for the date).
retention review	The subscription was canceled 90 days ago; nothing is deleted automatically, an operator decides.

A community's page

Usage

One meter per quota: attached servers, hosted servers, members (pending invites included) and active quests. "Not on this plan" marks a quota of 0. An "Over quota (nothing removed)" line appears when a community is above a limit, for example after a downgrade.

Plan and overrides (operator)

The form Plan and overrides lets the operator set the plan and adjust any limit or feature for this community alone.

Part	Options
Plan	Any plan on sale, or the community's current one.
Limit overrides (Attached servers, Hosted servers, Members, Activity history, Active quests)	Plan default, Unlimited, or Custom with a number.
Feature overrides (Attach your own servers, Hosted servers, Settings locks, Player store, Priority support, Custom domain)	Plan default, On or Off.
Reason	Required, at least 3 characters (up to 500). Recorded in the community's activity log.

Click Save plan. A plan chosen here becomes an operator override: the page says "Set by an operator. Renewals of the plan the community pays for keep it; a plan the community buys or switches to replaces it." Return to billing ends the override so the plan follows the community's subscription again (free without one); it also needs a reason.

Other roles see "Plan overrides are made by the platform operator."

Typical uses

Grant a Pro trial to a partner community (plan override), give one community a third attached server (limit override Custom 3), or switch on Custom domain on a Community plan (feature override).

Support sessions

Enter support mode on a community's page, or opening any community address when you are not a member, shows "Support access to community". Starting a session asks for a Reason (3 to 500 characters). The reason and every action taken afterwards are written to the community's Activity log, marked as support. A banner reads "Support access to community. Every action is recorded." with Exit.

What you can do depends on your platform role: see Roles and capabilities. Starting a session does not change anything by itself. Be sure the community owner has asked for help, and keep the reason specific.

Status and suspension

A community is active or suspended. A suspended community:

• cannot be reached by its members (the panel answers "Tenant suspended") and its player site and sign-in stop working;
• no longer counts for the support Discord staff roles and is not listed in the directory;
• is counted in the Suspended number on the Dashboard.

The panel has no suspend button today: the operator applies the status directly. Nothing is deleted by suspension. Deleting a community is reserved to the operator and is not offered in the panel.

Create a community for someone

Communities are created by their owners, see Signup codes. The operator can create one without a code. An account owns up to 3 communities by default.

Troubleshooting

Problem	Fix
Save plan disabled	Write a reason of at least 3 characters.
"Plan overrides are made by the platform operator"	Only the operator can change plans.
Community says "plan limit" but you raised it	The override saves per quota; check the Limit overrides row and its mode.
Over quota after a downgrade	Nothing is removed; the community cannot add more until it is back under the limits.