Pass reviews

Pass reviews (Billing group) handles one rare case: a player's monthly pass was ended by a refund, and the refund later failed or was cancelled. The player's money was not returned but the pass is gone, so a person must decide. Needs the Owner role (billing.manage).

Normally the page is empty: "Nothing to review. Passes show up here when a refund that ended one fails or is cancelled."

Each case

A card shows the player (name and Steam ID), the ended Plan, Paid, Refunded, when the Refund failed / cancelled, Paid period ends (with days left) and the Invoice, plus the reason.

Decide

Action	When	Effect
Re-grant perks	The paid period has not ended and the player has no other live pass.	The same pass becomes live again until the end of the period they paid for, with perks. It is set not to renew; perks are removed automatically when it ends.
Give a free pass	Any case where no other live pass exists.	A new pass with Plan and Duration you choose: rest of the paid period, 30 days or a custom 1 to 365 days. Perks only: no monthly gems, no charge, not counted as revenue, no Stripe subscription.
Dismiss	Always.	Clears the flag; the pass stays ended. Use it when the player was compensated another way.

Add an optional Note (up to 300 characters) kept with the decision. If the player already has another live pass only Dismiss is possible; if the paid period is over you can give a free pass or dismiss.

Each case takes one decision. Repeating the same decision is harmless; a different one after the first is refused. Decisions are recorded in the Activity log, and a free or re-granted pass shows as Free pass / Re-granted in Player plans.

Players keep avatar frames, chat tags and Discord roles of a live pass as usual.