Appearance
Plan and billing
Plan & billing (Billing group) shows which plan your community is on, what it includes, how much of it is used, and (when billing is open) your payment method and invoices. Every member can open the page; only the Owner changes the plan or the card. Compare plans with the Compare plans button.
Plans
| Free | Community | Pro | |
|---|---|---|---|
| Attached servers | 1 | 3 | 10 |
| Hosted servers | 0 | 0 | 1 |
| Members | 2 | 5 | 15 |
| Activity history | 30 days | 90 days | 365 days |
| Active quests | 3 | 20 | Unlimited |
| Attach your own servers | included | included | included |
| Hosted servers | not included | not included | included |
| Settings locks | not included | included | included |
| Player store | not included | included | included |
| Custom domain | not included | not included | included |
| Priority support | not included | not included | not included |
Prices (billed through Stripe, monthly or yearly): Community 9 EUR per month or 90 EUR per year; Pro 29 EUR per month or 290 EUR per year. The page shows Save N% for the yearly interval. While billing is not open you see "Billing opens soon. Plan changes are handled by the platform team until then." Communities on other plans (for example platform-granted ones) see "You're on plan, a plan that isn't sold publicly".
Usage and limits
The Usage section shows a meter per quota (members include pending invite seats; "N of the member seats are held by pending invites"). "Not on this plan" marks a quota of 0. Included lists each feature as included or not.
Quotas are checked when you create something:
| Quota | Checked when |
|---|---|
| Attached servers | You attach a server (Attach a server). |
| Hosted servers | You request or get a hosted server. |
| Members | You send an invite (pending invites hold a seat) or someone accepts. |
| Active quests | You create or activate a quest (Quests). |
| Activity history | How long the Activity log is kept. |
Hitting a limit shows "quota exceeded" with a link to upgrade. A missing feature shows the item disabled with an upgrade tooltip (for example the Store group without Player store).
You're over your plan: after a downgrade, nothing is deleted, but you cannot add more until you are back under the limits or on a larger plan.
Change plan
- Click Choose a plan (or Upgrade / Switch in the comparison).
- You go to Stripe checkout and pay.
- Back on the page you see "Confirming your plan..." then "You're on plan. Thanks!" (or "Still processing. We'll update this page automatically." / "Checkout cancelled. Nothing was charged.").
Manage billing opens Stripe's portal to update the card, change plan or cancel. A cancelled plan runs to the end of the paid period, then the community moves to Free; nothing is deleted. In test mode the page says "Billing is in test mode" and only test communities can buy.
The Billing block shows the payment method (brand and last 4 digits), the next invoice and the list of Invoices with View and PDF links.
Failed payments
| Stage | What happens |
|---|---|
| Payment fails | You get an email and a Needs attention item on the Overview ("Payment failed: update your card"). A 14-day grace period starts. |
| Grace expires | The plan is restricted: you cannot invite members, attach servers or request/create hosted servers until the payment is fixed. Existing servers keep running. |
| Later | A notice that hosted servers will stop in 72 hours may be sent. Hosted servers are stopped only when the platform has that step switched on; they are never deleted automatically. Fix the card to clear everything. |
Troubleshooting
| Problem | Fix |
|---|---|
| No Choose a plan button | Billing is not open yet, or you are not the owner. |
| "Use the portal" | You already have a subscription: use Manage billing. |
| Plan did not change after paying | Wait a minute; the page updates automatically. |