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Legal details
Players who buy in your store are dealing with you, the seller. The law (France and the EU) requires you to publish who you are, how to reach you and a consumer mediator. Legal details (Community group) collects that and publishes it on your site's Legal page. Needs the site.manage permission (Admin).
The store stays closed until this is complete
A community that is not the platform's own flagship community cannot take payments (gem packs and passes) until its legal details are complete and Payouts are set up. Players get an error at checkout ("This community store is not open yet").
The page shows Complete: your store can open once payouts are set up or Missing: ....
Fields
| Field | Required | Notes |
|---|---|---|
| Name or company name | Yes | Published. |
| Legal form | Yes | Individual, Company or Association. |
| SIREN / company number | For Company and Association | Published. |
| VAT number | No | Published when given. |
| Address line 1, Address line 2, Postal code, City, Country | Line 1, postal code, city, country | Published. |
| Yes | Published contact. | |
| Phone | Yes | Published on your legal notice: French law (LCEN art. 6) requires it for individuals. A dedicated number is fine. |
| Mediator name, Mediator link | Yes | A consumer mediator is mandatory in the EU for consumer sales (for example CM2C, https://www.cm2c.net). |
| Refund policy | No | Up to 2,000 characters; shown on the Legal page, otherwise "Contact the seller." |
| Additional terms | No | Up to 4,000 characters. |
Save with Save; Discard reverts. The Legal page is published in French and English from the same data.
For the platform's own community (RustyThrones) the page notes that its details are also the platform's identity.
What the Legal page says on your behalf
Legal notice (your identity), hosting (RustyThrones platform), store terms (virtual content with no cash value, prices in euros, Stripe payment), waiver of the withdrawal right for immediate digital delivery, your refund policy, mediation and privacy (you as controller for store purchases; the platform processes data on your behalf).
Troubleshooting
| Problem | Fix |
|---|---|
| "Missing: ..." | Fill the listed fields. Registration number is needed for companies and associations. |
| Players still cannot pay | Also finish Payouts. |
New fields (2026-10-26)
| Field | Required | Notes |
|---|---|---|
| VAT status | No | "No VAT charged (franchise, art. 293 B CGI)" prints that mention on your pages; "VAT charged" prints your VAT number. |
| Publication director | No | Shown in the legal notice; empty = your name. |
The address is published: a business domiciliation address is fine. Your details fill your site's legal pages: legal notice, terms of sale (with your Refund policy and Additional terms), privacy policy.
Legal requests
Community → Legal requests lists what players send through your site's forms: content reports, withdrawals, personal-data requests, cancellations. Each card says what the law expects (for example: answer a data request within one month, refund a withdrawal within 14 days). Write your decision and its reasons in the note, then Mark done (or In progress). You answer the person by email. Requests are kept 3 years.